Information Security, Business Continuity & IT Service Management Systems – ISO 27001, ISO 22301 & ISO/IEC 20000-1

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Information Security, Business Continuity & IT Service Management Systems – ISO 27001, ISO 22301 & ISO/IEC 20000-1

We Microfinance Bank Limited

Category: Information Security, Business Continuity & IT Service Management Systems – ISO 27001, ISO 22301 & ISO/IEC 20000-1
Client: We Microfinance Bank Limited
Date: Sept. 2025 - March 2026
Website: https://wemfbank.com

Client Overview

We Microfinance Bank Limited operates within Nigeria’s financial sector, delivering digital and traditional banking services that require strong information security, operational resilience, and reliable IT service delivery.

Business Challenge

The Bank required a comprehensive framework to:

Establish a robust Information Security Management System (ISO 27001) to protect sensitive financial and customer data

Implement Business Continuity Management (ISO 22301) to ensure operational resilience against cyber and operational disruptions

Align IT operations with ISO/IEC 20000-1 standards to improve service delivery and incident management

Strengthen internal controls and compliance posture in response to evolving cybersecurity risks

Build stakeholder confidence in the Bank’s security and operational reliability

Miel's Intervention

Miel Contractors delivered a multi-standard implementation and remediation program, including:

Design and deployment of integrated frameworks covering Information Security, Business Continuity, and IT Service Management systems

Identification of security gaps and development of risk-based remediation strategies

Implementation of policies, procedures, and controls aligned with ISO 27001, ISO 22301, and ISO/IEC 20000-1 requirements

Development of business continuity plans and disaster recovery frameworks

Structuring of IT service management processes to enhance incident response, service availability, and performance monitoring

Solution Delivered

The engagement resulted in a secure, resilient, and audit-ready operational environment, including:

Integrated management systems aligned with ISO 27001, ISO 22301, and ISO/IEC 20000-1 standards

Strengthened information security controls protecting confidentiality, integrity, and availability of data

Business continuity and disaster recovery frameworks ensuring minimal disruption to operations

Improved IT service management processes for efficient service delivery and incident handling

Internal audit and continuous improvement mechanisms

Outcome & Impact

Successful implementation of information security, business continuity, and IT service management systems

Improved operational resilience and service reliability

Increased stakeholder confidence in the Bank’s security and operational stability

Strengthened cybersecurity posture and risk management capability

Enhanced readiness for regulatory audits and certification processes

Executive Positioning

Miel Contractors delivered a comprehensive cybersecurity and resilience transformation, enabling We Microfinance Bank Limited to operate with strengthened security, continuity, and service management capabilities aligned with global financial sector standards.