Integrated Management Systems Certification – ISO 9001, ISO 27001, ISO 22301 & ISO 20000-1

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Integrated Management Systems Certification – ISO 9001, ISO 27001, ISO 22301 & ISO 20000-1

Boost Microfinance Bank Limited

Category: IMS Certification – ISO 9001, ISO 27001, ISO 22301 & ISO 20000-1
Client: Boost Microfinance Bank Limited
Date: June 2025
Website: https://boostmfb.com/

Client Overview

Boost Microfinance Bank Limited is a financial institution providing banking services to individuals and businesses, operating in a regulated environment that demands strong governance, security, and service reliability.

Business Challenge

Boost Microfinance Bank required a comprehensive transformation to:

Implement a Quality Management System (ISO 9001) to improve service delivery and operational consistency

Establish an Information Security Management System (ISO 27001) to protect sensitive financial data

Develop a Business Continuity Management System (ISO 22301) to ensure resilience against disruptions

Implement an IT Service Management System (ISO 20000-1) to enhance IT service delivery and performance

Align operations with international standards required in the financial services sector

Miel's Intervention

Miel Contractors delivered a multi-standard Integrated Management System implementation, including:

Design and deployment of a unified framework covering Quality, Information Security, Business Continuity, and IT Service Management systems

Development of policies, procedures, and controls aligned with each standard

Implementation of risk management, incident response, and business continuity frameworks

Alignment of IT operations with service management best practices

End-to-end support for audit readiness and certification alignment

Solution Delivered

The engagement resulted in a fully integrated and audit-ready management system, including:

Harmonized ISO framework across 9001, 27001, 22301, and 20000-1 standards

Information security controls protecting confidentiality, integrity, and availability of data

Business continuity and disaster recovery frameworks ensuring operational resilience

Structured IT service management processes improving service reliability and performance

Internal audit and continuous improvement mechanisms

Outcome & Impact

Successful implementation of multi-standard Integrated Management Systems aligned with global best practices

Strengthened information security posture and regulatory compliance

Improved service delivery, operational resilience, and IT performance

Enhanced organizational positioning for regulatory confidence and stakeholder trust

Sustainable framework for continuous improvement and risk management

Executive Positioning

Miel Contractors delivered a comprehensive, multi-standard transformation, positioning Boost Microfinance Bank as a secure, resilient, and service-driven financial institution aligned with global standards.